When you return your items to us, please ensure that you enclose your name and address and whether you require a refund or an exchange. Pack the items back in the parcel and send it back to Monica Palmer using the address on the delivery note.

We strongly recommend that you send your order back to us by recorded delivery. We cannot accept responsibility for parcels lost in transit. A prompt refund will be issued if the item is in its original condition and all the information referred to above is received. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.